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Frequently Asked Questions

How long will shipping take? 

  • Hey Rep Your Faith Family. We are here to help and want to make sure you are satisfied with your purchase so you are Repping Your Faith Proudly. Please contact us with any concerns or issues and we will do all we can to Make it Right.

  • Orders Usually Arrive in 7-10 Days. Carriers may make this a little sooner or a little later.

  • We provide tracking and assistance to all our customers.

  • RYF is not responsible for carrier delays or lost packages by the carrier.

  • CARE INSTRUCTIONS: To make sure the garment and the print don’t get damaged, we suggest following these care instructions:- Wash in cold 30°C/86°F water

    - Avoid using bleach and very strong detergents

    - Don’t use laundry softeners/conditioners

    - Hang dry or tumble dry on the lowest setting

    - Never iron on the print. Iron with a low temperature inside-out

Do you accept exchanges/ returns? 

We will issue returns / exchanges in the following cases:

- The wrong item was received in terms of color, size, or model.

- The product has arrived in a damaged condition. 

- The item arrived in poor quality. 

 * Returned products to be shipped at customer's expense unless items arrived
damaged or incorrect print, color or size.

 - Unfortunately, we DO NOT accept any returns on Robes, Hats and Shawls/Scarfs.

Cancellations:

-Orders may be cancelled if they have not entered into the printing process. All Apparel Is Printed To Order. 

Orders that have begun printing will be fulfilled normally and may not be cancelled. Cancellations are made at the sole discretion of RYF Apparel. 

Please email any questions and we'll be more than happy to help! 

SENT DAMAGED OR WRONG ITEMS

In the unlikely case of a damaged item or if you received the wrong item. please email us within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used. Thanks for the support, you'll probably never have to contact us for these kinds of issues but just in case, please feel free to reach us at support@ryfapparel.com and we will get back with you. Thank You and GOD Bless.

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